Terms of Service

1. Acceptance of Terms

By accessing or using the SlotLynx enterprise casino management platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

SlotLynx provides a comprehensive casino management platform that includes:

• Real-time slot machine monitoring and management
• Financial tracking and reporting
• Player management and promotions
• Compliance and regulatory reporting tools
• Multi-location management capabilities
• API integrations with gaming equipment

3. Account Registration

To access the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring all users under your organization comply with these Terms

4. Subscription and Payment

4.1 Fees

Access to the Service requires a paid subscription. Fees are based on your selected plan and the number of machines under management. All fees are quoted and payable in US dollars unless otherwise specified.

4.2 Billing

Subscriptions are billed monthly or annually in advance. You authorize us to charge your designated payment method for all applicable fees.

4.3 Refunds

Fees are non-refundable except as required by law or as expressly stated in your service agreement.

The full rules for online payments, automatic charges, refunds and disputes are in the SlotLynx Service Agreement, which is part of these Terms.

4.4 First-Time Orders

The first invoice for a new location (equipment, installation and the first billing period) is paid by bank transfer or in person at our office. It is not charged online.

4.5 Online Payments and Auto-Pay

Membership renewals, AI usage packs, AI monthly upgrades, and player cards / RFID keys may be paid online by bank account (ACH) or card from the admin dashboard. Before each payment the owner or admin of the location must accept these terms; we record who accepted them, when, and from which IP address. By saving a bank account or card and turning on auto-pay or a monthly upgrade, you authorize SlotLynx to charge it automatically each month until you turn it off in the admin dashboard. Turning it off stops future charges; the current paid period is not refunded.

Paying early never shortens your membership: the new period starts when the current paid period ends. Card payments take effect right away. Bank payments take effect when they clear, usually 2–4 business days.

4.6 Non-Payment

If the membership is not paid by its due date, the location has a short grace period, after which access to the Service for that location is paused until payment is received.

4.7 Digital Services and Goods — No Refunds

Membership periods, AI usage that has been delivered, and AI packs or upgrades for a period that has started are not refundable. Player cards and RFID keys are not refundable once they are assigned to your location or shipped. All usage of the Service is logged per location.

4.8 Payment Disputes

If you have a question about a charge, contact us first at the address below — we resolve billing questions directly. If a payment is disputed or reversed with your bank or card issuer, the related services (and, for a membership payment, the location's access) are paused until the dispute is resolved, and we provide the records of your acceptance, purchase, delivery and usage to the payment processor.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of gaming regulations
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the integrity or performance of the Service
• Transmit any malware, viruses, or malicious code
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to process data for competitors or unauthorized third parties
• Share account credentials with unauthorized users

6. Regulatory Compliance

You represent and warrant that:

• You hold all necessary licenses and permits to operate gaming establishments in your jurisdiction
• You will use the Service in compliance with all applicable gaming laws and regulations
• You will provide accurate information to regulatory authorities as required
• You will notify us of any regulatory actions that may affect your use of the Service

7. Data Ownership

7.1 Your Data

You retain all rights to your data. You grant us a limited license to use your data solely to provide and improve the Service.

7.2 Aggregated Data

We may use aggregated, anonymized data for analytics, benchmarking, and service improvement purposes.

8. Intellectual Property

The Service, including all software, designs, text, graphics, and other content, is owned by SlotLynx and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written consent.

9. Service Level Agreement

SlotLynx commits to:

• 99.9% uptime availability (excluding scheduled maintenance)
• 24/7 monitoring of all systems
• Response to critical issues within 1 hour
• Regular security updates and patches
• Data backup and disaster recovery procedures

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLOTLYNX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless SlotLynx and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the Service or violation of these Terms.

12. Termination

Either party may terminate the subscription with 30 days written notice. We may suspend or terminate your access immediately if you violate these Terms or applicable laws. Upon termination:

• Your access to the Service will be revoked
• You may request export of your data within 30 days
• We will delete your data in accordance with our data retention policy
• Any outstanding fees become immediately due

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any lawsuit related to these Terms or the Service must be brought only in the state or federal courts located in Fort Bend County, Texas, and you consent to those courts. EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY LAWSUIT RELATED TO THESE TERMS OR THE SERVICE. See also the Service Agreement (sections 9–18).

15. Contact Information

For questions about these Terms, please contact us at: