Privacy Policy

1. Introduction

SlotLynx ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise casino management platform and related services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and contact information
• Company name and job title
• Account credentials and authentication data
• Payment and billing information
• Communication preferences

2.2 Player Rewards App Information

When you use the SlotLynx Rewards mobile application, we may collect:

• Date of birth (optional, for birthday bonus rewards)
• App activity data such as game plays, challenge completions, and reward redemptions
• Support chat messages you send through the in-app support feature

2.3 Location Data

With your permission, our mobile app may collect your approximate and precise location data to provide proximity-based promotions and award bonus points when you visit a participating location. Location data is:

• Only accessed while the app is open ("When In Use" permission)
• Processed ephemerally to check proximity — it is not stored in our database
• Never shared with third parties
• Entirely optional — you can deny or revoke location permission at any time through your device settings without affecting other app functionality

2.4 Push Notification Tokens

With your permission, we collect a device push notification token (via Firebase Cloud Messaging) to send you notifications about promotions, rewards, and account activity. You can disable push notifications at any time through your device settings.

2.5 Operational Data

Our platform collects operational data necessary for casino management, including:

• Machine performance metrics and status data
• Transaction records and financial data
• User activity logs and audit trails
• System configuration and settings

2.6 Automatically Collected Information

When you access our platform, we automatically collect:

• IP address and device information
• Browser type and operating system
• Access times and pages viewed
• Referring URLs and search terms

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and unauthorized access
• Deliver proximity-based promotions and welcome bonuses when you visit participating locations
• Send push notifications about rewards, promotions, and account activity
• Personalize your rewards experience based on your activity and preferences
• Comply with legal obligations and regulatory requirements

4. Data Security

We implement industry-standard security measures to protect your data, including:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication (MFA)
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• Role-based access controls

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Gaming transaction data is retained according to applicable gaming regulations.

6. Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf
• Regulatory Bodies: Gaming commissions and regulatory authorities as required by law
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our platform.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Data Deletion

You have the right to request deletion of your account and personal data at any time. To submit a deletion request:

• Visit our Account Deletion page
• Email us at privacy@slotlynx.net
• Use the "Delete Account" option in the mobile app settings

Deletion requests are processed within 30 days. Some data may be retained for legal and regulatory compliance as outlined in our data retention policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: